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FAQ
Frequently Asked Questions
Registering an Account
1. Do I need to register in order to purchase?
It depends on your preference. If you register an account with us, you could accumulate points and once you accumulated enough points, you can redeem the item of your own choice. If you do not want, you could sign out as a guest.
2. How do I register an account?
You can simply click on “Register” on the left hand side of the website or click here to register.
3. What are the benefits of registration?
Sign up with EclubStyle to enjoy personalized services.• Reward Points
• No need to re-key personal information when placing order
• Online order status
• Exclusive emails on new arrivals and promotions updates
4. What if I forget my password?
Just click on “Sign in” on the left hand side of the website click “Forgot your password?” at the bottom of the page.
5. How do I change information in my account profile?
Just Sign in to your account and you are able to change/update your profile.
EclubStyle Online Store
1. How do I Shop Online?
Just select the product which you want to purchase and click on “Add to Cart”.
Once you have completed adding all your items to your shopping cart, click on “Checkout” on the top left corner.When you are viewing the item(s) in your Checkout page, you may adjust quantities in your cart shown on the right hand side of the page and then click on the “Update” to recalculate the modified order.
You may also remove item(s) by clicking on X icon.
Just scroll up and down on your mouse with your cursor pointing to the "Cart items" if you order 2 items or more to see the items which you have ordered.
Once you are all ready to check out with the item(s) in your shopping Cart, click on “checkout” button. Following that, if you have not registered with us before, you may choose to register with us by clicking on “Register” to sign up for a new account or choose to sign out as guest. If you are a registered user, simply log in using your username and password that you created for that account.
If you have never purchase from us before, once you are logged on, please proceed to fill in your particulars, shipping and billing information and click on “Next” button to proceed to the next step.
If you have purchased an item from us before, welcome back! Choose on the payment method. Click “Place Order” to confirm the order.
At the end of the checkout process, you should receive an order processing email from us. EclubStyle will send you a order no. email. You can track your order by logging into your account tab.
If you are a local customer choosing payment via iBanking/ Bank Transfer (via ATM), kindly proceed to make payment within 48 hours. You will need to notifty us your payment info, via Click Here or SMS: 9658 4041 OR 9069 7144, the Transaction Date & Bank Transfer details and Order Number. We will process your order once we have received your payment and you should receive an order processed email from us.
2. Which credit cards do you accept?
We accept both Master and Visa Credit and Debit Cards via PayPal.3. Do I need a PayPal account to pay?
Yes if you are an overseas customer.
4. Will my information be kept private?
EclubStyle will have no information relating to your credit card details. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with EclubStyle.5. What other payment methods do you accept?
We accept Payment for Internet Banking or Bank Transfer (via ATM)
Internet Banking or Bank Transfer is only applicable for local payment only.
As EclubStyle carries limited pieces of each item, please make payment within 48 hours upon receiving a confirmation email from us.*Note that if payments not made within 48 hours, your orders will be deleted and you will have to place the orders again unless you informed us in advance. However, if by the date which you informed us earlier, we still did not receive any payment from you, your orders will be deleted.
Please make payment to:
POSB Savings Account: 136-29184-0
If you do not have an POSB account, alternatively you can make payment to:UOB Current Account: 127-309-556-5
If you do not have have the above 2 accounts, alternatively you can make payment to:
OCBC Current Account 588-002907-001
After which, You will need to notifty us your payment info, via Click Here or SMS: 9658 4041 OR 9069 7144, the Transaction Date & Bank Transfer details and Order Number.
Once your payment has been accepted and is reflected on POSB or UOB or OCBC bank account statement, you will receive a second e-mail to notify your order has been processed.
6. How can I track my order?
Logon to your account. Click on "order" to view all your past purchase(s) or check your order status to track your order.
7. Am I able to change my order?
Once an order has been placed and payment has been made, we are unable to make any changes to the order including cancellations.UNLESS your item is out of stock, please advise which item you would like to change to and we will send the revised item out to you.
8. How do I use the Gift Certificate code?
Simply enter the gift certificate code before checkout. You will be able to see the adjusted price on your shopping cart after entering the code.
9. What if I'm not very familiar with online shopping but I still want to place an order?
Yes, you can send us an e-mail at eclubstyle@gmail.com.
This is cater for those interested buyers who have no access to IT or knowledge of online buying process. Just copy the code/title of the item you want to purchase and inform us your particulars like your name, address, contact no, email and mode of payment and we would be able to help process your order.
Product Information
1. Can you provide more information about your products?
EclubStyle will provide as much information on our products in terms of description, measurements, fabric and material information.
However, if you have additional questions regarding the item(s), you can simply SMS or Email us.
Shipping
1. Shipping details
EclubStyle parcels are fully handled by Singapore Post Office. Orders received on a Sunday and Singapore public holiday will be processed the next working day.We would like to hi-light to all customers that if you opted for NORMAL POSTAGE, you have to bear the responsibility for any items not received. We do not accept complaints or feedbacks for items not received via normal mail.
There are unforeseen circumstances that one may not be able to receive their items:
a. incorrect address or incomplete address
b. receiver has shifted residence when item has reached
c. family members of receivers did not inform them that there is a slip of self-collection card for unsuccessful delivery to your doorstep.
d. postman may have forgotten to leave a note that it is a failed delivery and has not left a white card to indicate item will be sent back to their nearest post office.
e. lost mail along the way
f. item has not been redeemed for 10 working days from date of post.
All in all, we always leave our return address as the back of the parcel. They will return the items back to us if it has been left uncollected for too long.
Customers are encouraged to note that NORMAL MAIL is not recommended as SINGPOST is unable to track their whereabouts due to no tracking number for normal mail. There is no receipt to indicate the address or status.
Registered mail (Additional SG$2.20) is highly recommended as you have a 9 digit tracking number to trace the status, simply by calling SINGPOST customer service hotline: 1800 2225777.
FOR SINGAPORE ORDERS
EclubStyle will process all orders with Free Singpost normal mail unless you request for registered mail or other mode of delivery. We strongly recommend customers to use registered mail.1. How long does it take to receive my orders?
All our items are ready stock items to keep our prices low and have wide range of products.
You can usually receive your item(s) within 2-3 working days.
There may be delay in shipment sometimes and we apologies for any inconvenience caused.
For customers who needed their items urgently, you can request for SAME DAY Delivery or self collect yourself at our self collection area:-
- Serangoon North Ave 4
- Clarke Quay (after 6pm)
2. What is the shipping cost for registered mail in Singapore?
The charge for registered mail is SGD 2.20*
*Singapore Post assume liability.3. Can I request for Self Collection?
Yes. There is 2 collection area as follow:-
- Self collect at Serangoon North Ave 4
- Clarke Quay (after 6pm)
4. Can I request for Local courier service?
Yes. We will deliver your goods via Local Courier should you request it. This mode of delivery is suitable for urgent orders but additional charges will be incurred.You can Click Here for more delivery information.
5. What is the shipping cost of Local Courier in Singapore?
The minimum charge is SGD6.50 for next day delivery while for same day delivery, it is SGD8.50. If you request us to delivery to your office in Tuas, charges would be SGD15.00.Please advise us the timing and date which is convenient for us to deliver to you.
To check local courier service rates, please click here .
FOR INTERNATIONAL ORDERS
All international orders will be sent by air parcel or worldwide courier services.
1. What are the charges for International Orders?
Singapore SpeedPost Air Parcel - International Shipping
Please click here to view our shipping charges and delivery lead time and we will send your item by registered mail at no additional charges.
Returns & Exchanges
1. I have received a defected item, can I do an exchange?
EclubStyle items have been selected to meet your satisfaction. However, should the item you received has faults like manufacturer-default, we will proceed with the exchange. EclubStyle only accepts returns on items that are unused, unwashed and which are in their original packaging. For a higher replacement value, a top up is required for the difference. No refund will be offered for a replacement of lower value.
The costs and risks incurred for returns are payable by the purchaser. Original delivery charges are non-refundable.
Contact EclubStyle
If you have more enquiries, please email us at eclubstyle@gmail.com OR sms us at 9658 4041 OR 9069 7144 and we will get back to you as soon as possible.
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